# Help & Support

We like to hear you out when you get stuck or encounter any difficulty with our products, As soon as you buy one of our products, you can DM us to get invited to our Discord channel.

## Support Policy:

You will need a valid purchase code to get invited to our Discord channel.

## Please Note:

Free support policy includes troubleshooting, technical assistance with the product only. It does not include any customization, additional features integration, or concerns about third-party plugin compatibility. But, support is applied to the plugin(s) we developed and integrated ourselves. We appreciate your understanding.

If you need assistance and information on the purchased product that is not covered in the documentation, post them on our Discord channel. You can expect an answer within 24 - 48 hours, usually as soon as possible.

All support requests are being processed on business days (Monday to Saturday) from 9.00 to 19.00 (GMT +7).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://indocodes.gitbook.io/icodes-flutter/help-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.